ADA Access transportation

 

 

SunDial provides on-demand curb-to-curb paratransit service to qualifying clients within  of a mile on either side of SunBus routes. Please call Customer Service at 1-800-347-8628 to find out if your destination is within the pick-up and drop-off zones.

Click here for the SunDial Brochure

Click here for the ADA Certification Application

Click here for the ADA Guidebook

Who Can Ride SunDial

All persons requesting ADA certification must complete an application and provide the necessary documentation to determine eligibility. Applications are available at the SunLine Transit Agency office in Thousand Palms, via mail by calling Customer Service at 1-800-347-8628 or click here for an ADA Certification Application.  Eligibility is not based solely on physical disability.  Consideration is given to whether and how the disability impairs an individuals mobility. Your ADA card may indicate you have CONDITIONAL or UNCONDITIONAL eligibility.

• Conditional means you can use SunDial only under specific conditions. Clients not complying with their eligibility restriction may be subject to review and possible suspension or a change in their eligibility status.
• Unconditional means you have unlimited access to SunDial. This does not restrict you from using SunBus.

Companions
Travel by SunDial is offered on a space availability basis. You must always inform the Reservationist if your reservation is for more than one person.

SunDial clients who have acknowledged the need for a Personal Care Attendant during the ADA certification process may bring one attendant with them free of charge.

Children 4 years old or younger that are traveling with eligible clients are not charged a fare. If a child of 5 years old or younger is traveling on SunDial as a client, an adult attendant must accompany the child at all times. It is the responsibility of the parent or companion to secure children in safety seats as required by California law enforcement. SunDial does not provide child safety seats.

Service Animals and Pets
Always inform the SunDial Reservationist if you are traveling with a service animal.  Non-service animals may travel on SunDial if they are in a properly secured cage or container and do not jeopardize the health or safety of other clients or the driver.

Reservation Policy

Call SunDial Reservations at 1-866-311-7433. Hours are seven days a week between 8 a.m. and 5 p.m.